Account
ATM/VISA Debit Cards
Bill Payer
Home Banking
I am having problems login into Home Banking. What can I do?
Can I setup monthly recurring transfers from my HealthAmerica account to another bank account?
Loans
Locations/Hours
To become a member, you must fall within our field of
membership.
Generally, if you live or work between US Highway 301 and
the Atlantic Ocean you can become a member.
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How do I open a checking account?
To open a checking account
with HealthAmerica Credit Union, you will need to speak to one of our
friendly Member Services representatives at any one of our office locations.
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How do I open a Christmas Club account?
To open a Christmas Club
account with HealthAmerica Credit Union, you will need to speak to one of
our friendly Member Services representatives at any one of our office locations
or by phone at (904) 296-1292, option 5.
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How much is my account insured for?
Your account is insured through
the NCUA for up to
$100,000. In addition, HACU provides $250,000 of additional deposit
insurance, privately, through American Share Insurance for a total of $350,000 deposit insurance.
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How do I place a stop payment on a check?
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Where can I make a deposit after hours?
You can make after hour deposits at our
main office (by way of our drive-thru deposit box), the Riverside office ATM, or
the Deerwood Campus ATM (limited access).
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What are your current deposit and loan rates?
Click here
for our current deposit and loan rates.
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Can I email an address change request?
For security reasons, we do not accept address change
requests via email or over the phone. Please visit one of our
offices or contact us at (904) 296-1292 for an alternative, secure method.
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How do I get an ATM or Visa debit card?
You
can apply for an ATM or VISA debit card by completing an application at any
one of our offices. You may also contact Member Services at
(904) 296-1292, option 5
and request an application by mail.
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What do I do if I forget my ATM or VISA debit pin number?
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What is the daily withdrawal limit for my ATM or VISA debit card?
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What do I do if my ATM/Visa debit card is lost or stolen?
For lost or stolen
Visa debit cards, please call our 24-hour center at (800) 449-7728. For lost or stolen
ATM cards, please contact HealthAmerica Credit Union at (904) 296-1292.
Either card must be reported immediately upon noticing it is missing.
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Will I be charged for ATM transactions?
Transactions at
HealthAmerica operated ATMs are free of
charge for HACU members.
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Once
you are signed up for Bill Pay. You will be able to log in and begin
creating your list of payees. After you set up a payee, you can schedule a
payment and the credit union will send the money to the payee on the date
you request. Remember - it is recommended that payments be scheduled at least
2 business days in advance to allow enough time for processing and delivery of the
payment.
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Is your Bill Pay service free?
Bill Pay is
free to members with direct deposit
and either e-statements or a loan of $1,000 or more. It's just $3.95 if you have
direct deposit, and $5.95 if you do not have direct deposit.
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You
can pay just about anyone with Bill Pay. If you pay a bill to a national
biller, such as a cellular phone or credit card company, chances are the
payment will be made electronically. You can also set up your babysitter or
landscape service as a payee. In those cases, where the payee is not set up
to receive electronic payments, a paper
check will be sent to the payee. There are some payments such as child
support, certain taxes, and court-ordered payments that require a payment
coupon or some other document to accompany the payment. For these payments,
it's best to dust off the checkbook and send them the old fashioned
way.
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Am I able to send a bill through "Bill Pay" to another account I have at a different bank?
Yes. You
will just need to set-up the payment like any other payment. Make sure you type in all required information, including the
payee's name and account number.
Are Internet Banking and Bill Pay safe and secure?
Absolutely!
HealthAmerica Credit Union has built Internet Banking around the latest
computer and internet security standards. The HealthAmerica Credit Union
information systems group, the internal credit union security and compliance
department, and outside bank regulators and examiners have all reviewed the
systems and procedures.
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How do I get set-up for Home Banking services?
When
you open a savings account with HACU, you are eligible to use our Home Banking
service. Visit www.hacu.coop,
and login to Home Banking using your member number and Maggie pin code.
Accept the disclosure and follow the prompts.
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What is my member number for Home banking?
Your
member number is the same as your account number.
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What is my password for Home banking?
The first
time you login, your
password will be the same as your Maggie pin. You will then be prompted to change
it to an 8-character password.
How do I reset my Home Banking password?
If you have
set-up the "Forgotten Password
Validation" feature in Home Banking, you may reset your password by clicking on the link just below the the login prompt.
If you are unable to reset your password, call member service at (904) 296-1292
option 5.
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How do I transfer money between accounts in Home Banking?
You can
transfer money between your accounts (sharing the same account number) by logging
into Home
Banking and using the "Account Transfer" option. You can also use
the "Scheduled Transfers" option to set-up recurring
transfers.
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I am having problems logging into Home Banking. What can I do?
If you are
having problems logging into Home Banking, please check the following: You are
using an up- to- date web browser such as Internet Explorer 6.0 or Netscape
Navigator 7.2
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Can I setup monthly recurring transfers from my HealthAmerica account to another bank account?
Yes. If you are signed up to use our Bill
Pay
service, you can set-up recurring payments to another financial institution.
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What kind of loans do you offer?
We offer Auto, Boat, Personal, and Home Equity.
View our rates now.
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How do I apply for a home equity or other consumer loan?
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Can I check my loan payment information online?
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To
obtain your loan payoff, contact Albert at (904) 996-7692 or one of our
other loan specialists at (904) 296-1292, option 4.
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I would like to establish online banking in order to submit car payments online. What do I do?
Where are your offices located?
Click
here
for a listing of our office locations.
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What are your hours of operation?
Click
here
for a listing of our hours of operation.
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